Hotel AC Santo Mauro, Autograph Collection *****

June/2011 Someone from Venezuela thinks:

• Overall rating: 8.2
• Would you recommend it? Yes
• Positive: Ubicación calidad de las habitaciones
• Negative: No me despertaron a la hora prevista
• I RECOMMEND it for...
• I recommend it especially AGAINST...
• Cleanliness: 10
• Location: 10
• Common facilities and services: 7.5
• Staff: 5
• Quietness: 7.5
• Room: 7.5
• Value for money: 7.5

July/2010 Someone from U.S.A. thinks:

• Overall rating: 8.4
• Would you recommend it? Yes
• Positive: The location and the quality of the accomodation
• Negative: Service in the bar and outside terrace was lacking. For example, I ordered a split of champagne. The waitress brought the bottle, poured 1 glass and set the bottle nearby but not in ice. It was 37 degrees and she did not come back to pour the balance of the bottle nor keep it chilled. We also ordered a glass of wine and the bottle was also set aside and not kept cool. Generally we had to ask for assistance from the staff to get attention.
• I RECOMMEND it for... Older travelers, Couples, Luxury, Classic style lovers, Business travelers
• I recommend it especially AGAINST... Young travelers, Families, Budget travelers
• Cleanliness: 10
• Location: 10
• Common facilities and services: 10
• Staff: 7.5
• Quietness: 7.5
• Room: 7.5
• Value for money: 7.5

June/2010 Someone from Madrid thinks:

• Overall rating: 8.3
• Would you recommend it? Yes
• Positive: La amplitud de las habitaciones
• Negative: El cuarto de aseo y algunos aspectos de faclta de mantenimiento en las habitaciones (papel pintado,...)
• I RECOMMEND it for... Couples, Luxury, Classic style lovers, Travelers with a car
• I recommend it especially AGAINST...
• Cleanliness: 7.5
• Location: 10
• Common facilities and services: 7.5
• Staff: 7.5
• Quietness: 7.5
• Room: 10
• Value for money: 7.5

November/2009 Someone from Londres thinks:

• Overall rating: 9.2
• Would you recommend it? Yes
• Positive: El edificio y su conservación. La Decoración. El ambiente. El diseño de las habitaciones. El servicio y la atención es excelente en todo momento.
• Negative: Las habitaciones están muy mal insonorizadas de cara al exterior. No se aprecian ruidos del interior del hotel o de otras habitaciones, pero el ruido exterior es muy grande y eso se nota en el descanso nocturno. Es una pena ya que sería el hotel perfecto, pero esto lo hace bajar muchos enteros. Al final, quizas, el descanso por la noche sea de las cosas mas importantes por la noche, y precisamente este punto falla. Para mas reseñas, mi habitación era la 302, y durante las tres noches pensé estar inmerso en las juergas callejeas, camiones de la basura, policia, autobuses, casi como si estuviera en la Gran Vía. Una pena.
• I RECOMMEND it for... Young travelers, Older travelers, Couples, Luxury, Classic style lovers, Modern style lovers, Business travelers, Travelers with a car
• I recommend it especially AGAINST... Families, Peace seekers, Handicapped, Budget travelers
• Cleanliness: 10
• Location: 10
• Common facilities and services: 10
• Staff: 10
• Quietness: Not rated
• Room: 7.5
• Value for money: 7.5

October/2009 Someone from USA thinks:

• Overall rating: 4.4
• Would you recommend it? No
• Positive: Good location. Reasonable and updated furnishings.
• Negative: Rated as five star but not delivering five star service. Tried to charge me for breakfast that I did not have. And tried to charge me EXTRA for another one of the days that breakfast should have been included. During the first 3 days of stay, I was put in a room on the top floor with a tiny window---lower floors had high ceilings and grand windows. After my first 3 nights of stay, we went to the Atlantic coast and returned several days later to the same hotel. Before departure, I requested a room in the lower floors. Upon return to Madrid, I got the top floor small room again (in another building)for the second time. May be they do not treasure as much a return customer either. The price was not cheap even for special rate in Madrid.
• I RECOMMEND it for...
• I recommend it especially AGAINST... Luxury, Classic style lovers, Modern style lovers, Budget travelers
• Cleanliness: 7.5
• Location: 7.5
• Common facilities and services: 7.5
• Staff: 5
• Quietness: 7.5
• Room: 7.5
• Value for money: 2.5

April/2009 Someone from seattle washington thinks:

• Overall rating: 8.8
• Would you recommend it? Yes
• Positive: the splendid opulent decor
• Negative: lack of english speaking staff
• I RECOMMEND it for... Older travelers, Couples, Luxury, Classic style lovers, Modern style lovers
• I recommend it especially AGAINST... Young travelers, Families, Handicapped, Budget travelers
• Cleanliness: 10
• Location: 10
• Common facilities and services: 10
• Staff: 7.5
• Quietness: 7.5
• Room: 10
• Value for money: 10

March/2009 Someone from Paris, France thinks:

• Overall rating: 9.7
• Would you recommend it? Yes
• Positive: Le cadre général, la rénovation très réussie et le mariage subtil de l'ancien et du design, le service impeccable...
• Negative: Le manque d'air frais dans la chambre (suite junior N°14) et la météo :-(
• I RECOMMEND it for... Young travelers, Older travelers, Couples, Classic style lovers, Modern style lovers
• I recommend it especially AGAINST...
• Cleanliness: 10
• Location: 10
• Common facilities and services: 10
• Staff: 10
• Quietness: 10
• Room: 7.5
• Value for money: 7.5

November/2008 Someone from Madrid thinks:

• Overall rating: 1.8
• Would you recommend it? No
• Positive: La amplitud de las habitaciones
• Negative: El personal
• I RECOMMEND it for...
• I recommend it especially AGAINST... Young travelers, Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Business travelers, Travelers with a car, Healthy lifestyle
• Cleanliness: 2.5
• Location: 5
• Common facilities and services: Not rated
• Staff: Not rated
• Quietness: Not rated
• Room: 5
• Value for money: Not rated

November/2008 Someone from switzerland thinks:

• Overall rating: 8.1
• Would you recommend it? Yes
• Positive: The building The room the decoration
• Negative: Very bad smell in swimming pool and fitness area, pay extra and get numbers extra to use the internet, too complicated and time consuming
• I RECOMMEND it for... Young travelers, Older travelers, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Business travelers, Travelers with a car
• I recommend it especially AGAINST... Families, Handicapped, Budget travelers, Healthy lifestyle
• Cleanliness: 10
• Location: 7.5
• Common facilities and services: 7.5
• Staff: 7.5
• Quietness: 10
• Room: 10
• Value for money: 5

November/2008 Someone from Mexico City, living in London thinks:

• Overall rating: 9.9
• Would you recommend it? Yes
• Positive: La decoracion y el estilo del hotel son espectaculare! Los empleados de room service y botones (bellboy) son muy amables.
• Negative: Tuve un poco de problemas con el telefono el primer dia; se bloqueo y no me permitia hacer ningun tipo de llamada. Tuve que usar mi telefono celular para llamar a recepcion y pedirles que arreglaran el problema.
• I RECOMMEND it for... Older travelers, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Business travelers, Healthy lifestyle
• I recommend it especially AGAINST... Young travelers, Budget travelers
• Cleanliness: 10
• Location: 10
• Common facilities and services: 10
• Staff: 7.5
• Quietness: 10
• Room: 10
• Value for money: 10